• Company
  Mobile Integration WorkGroup Inc 
• Job Category
  Computers/IT Services
• Job Subcategory
  All
• Location
  United States, Texas, DALLAS
• Short description

Job details:

Qualifications:

Qualifications Minimum Qualifications BS in Computer Science, Computer Information Systems, or Business with Management Information Systems or Computer Information Systems or equivalent work experience Minimum 3 years experience in service/help center or field support Senn-Delany champions Strong understanding of the business processes surrounding an ITIL Service Management delivery model Excellent customer interface skills Testing and troubleshooting skills Pacific Gas and Electric Company is an AA/EEO employer that actively pursues and hires a diverse workforce.

 

Responsibilities:

• Receiving assets • Staging equipment for build /image activity • Executing equipment replacement activity • Updating asset management system to reflect work performed • Installing and maintaining PC software • Troubleshooting network usage and computer peripherals • System backups and data recovery • Disk capacity monitoring • Network security • Preparing assets for deployment • Collaborating with teammates to identify process improvements • Escalating quickly when issues arise • Manage incoming and outgoing assets. • Be familiar with GHOST imaging software. • ADUC – adding machines. • Knowledge of assigning network drives and printer connections.     

 

Position Summary

The Computer Client Field Analyst provides face-to-face (desk side) computer technical support for internal PG&E clients.  Troubleshoots and analyzes technical problems relating to computers, printers, and other PC peripheral devices.  Determines equipment requirements and prioritizes equipment replacement schedules per department standards.  Analysts may participate in development of information technology and infrastructure projects. Supports and maintains effective face to face relationships with clients.   Strong customer service skills are important in this position.

 Responsibilities

Provide desk side support (hardware/software support & training); local & networked printer and MFP devices and other PC peripheral devices (e.g. Blackberries, Air cards etc). This includes limited support for any software titles on the company's standard image.

Perform data recovery on failed hard drives as directed

Work with other service providers to coordinate resolution of Incidents and Service Requests, including acting as the local point of contact for any vendor representatives coming on site to perform IT-related tasks

Requires the balance of technical expertise, task management and teamwork, while serving our customers

Diagnoses and troubleshoots problems with PCs/laptops, software, communications devices, servers and network connections as required

Ensures processes and procedures for installation and troubleshooting, are appropriately documented (e.g., SMC knowledge base), by submitting feedback to individuals responsible for updates

Ensures accurate and timely documentation of work (e.g., service tags, time reports, etc.), by daily updating of Service Requests in SMC database

Provides after-hours, on-call support for urgent issues on applications used by clients, call centers Distribution, Substation Operators, and/or Operation Emergency Center

Takes appropriate action (e.g., phone calls, pages, emails, etc.) to contact responsible support personnel to handle system wide events (e.g., system outages, software rollouts, down servers, application failures, etc.)

Demonstrates full understanding of desk side support, troubleshooting and resolution concepts

Completes assignments of moderate scope and complexity

Selects methods, approaches and tactics to resolve problems and obtain solutions

May participate on project teams

Assignments are generally low to moderate risk

Receives little instruction on day-to-day work and general guidance on new assignments

 

Location: 77 Beale San Francisco CA 94105

Duration: 6 months (PE)



For more details please email archanai@mobileintegration-group.com or call 425-643-2072 X510

 

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